Privacy Policy
London Tree Survey Consultants (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of our clients and website users. This Privacy Policy explains how we collect, use, and protect your information in compliance with data protection laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Contact information (e.g., email address, phone number, address)
1.2 Non-Personal Information
- IP address
- Browser type
- Website usage data
1.3 Project Information
- Property details (e.g., location and dimensions)
- Tree-related information required for services (e.g., species, condition, and location of trees)
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide tree survey and reporting services, including:
- Tree Survey and Reports
- Tree Decay Detection Services
- BS5837 Tree Survey and Reports
- Tree Safety Reports
- To communicate with you regarding your enquiry or project
- To process payments and manage billing
- To improve our website and services
- To comply with legal obligations
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: To fulfil our contractual obligations when you hire us for our services.
- Legitimate interests: To enhance our services and maintain client relationships.
- Legal compliance: To meet regulatory and legal requirements.
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Service providers and subcontractors involved in delivering our services
- Payment processors to facilitate transactions
- Legal or regulatory authorities if required by law
5. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, tax, or accounting obligations
When data is no longer required, we securely delete or anonymise it.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate data.
- Erasure: Request deletion of your personal data where applicable.
- Restriction: Restrict processing of your data under certain circumstances.
- Portability: Receive your data in a structured, commonly used format.
- Objection: Object to the processing of your data for certain purposes.
To exercise your rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes encryption, secure servers, and regular security assessments.
8. Cookies and Website Tracking
Our website uses cookies to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings. For more information, refer to our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and recommend reviewing their privacy policies.
10. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
London Tree Survey Consultants
Email: [email protected]
Phone: 020 8850 5938
Address: 7 Newlands Court, Footscray Road, London, SE9 2SS
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on our website with the revised effective date.
Effective Date: 01/01/2025
